The following features are included with Voice Plans:

• Unlimited Calling: Unlimited local and long distance minutes on any given extension
• Local Number Portability (LNP): Keep an existing phone number by porting it from your current provider.
• Web Portal Interface: Administrators and users configure and manage their own services thru an easy-to-use Web interface.
• Directory Assistance (411)
• Emergency Service (911)

Calling Features

• Caller ID/On Call Waiting: Know who’s calling before you answer.
• Call Forwarding: Redirect calls to your mobile or other phone so you won’t miss any calls.
• Call Hold: Easily put a call on hold while you answer another call.
• Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).
• Call Conference (Three-way calling): Add a second outgoing call to an already connected call.
• Call Waiting: Be notified when someone else is trying to call if you are already on a call.
• Do Not Disturb: Callers go directly to voicemail when you don’t want to be disturbed.
• Call Logs: Provides detailed call records by extension or account.

Voicemail Features

• Password Protected Voicemail: Prevent unauthorized access to voicemail.
• Voicemail Greeting Options: Unavailable / Busy / Employee's Name
• Voicemail to Email: Receive voicemail as a .wav file (or “audio file”) attached to email.
• Remote Access: Lets you check your voicemail through web interface.
• Multiple Mail folders: Provides the ability to organize and save old voice mails.
• Visual Waiting Indicator: Works with your IP phone’s message indicator light.

Inbox Features

• Single Unified Inbox Access: Manage your voice, fax, and email messages from a single inbox in your email client.
• All Message Types Supported: Voice, fax, and email messages
• Access Deleted Items: Recover deleted voice and fax items from your mail inbox

Auto Attendant Features

• Day and Night Mode Schedule: Create different greetings according to time of day and day of week.
• Dial-By-Name Directory: Callers can dial a last name to get to the extension they need.
• Virtual Departments: Set up a call group based on job function.
• Multiple Auto Attendants: Play different greeting messages on each incoming phone number.
• Import Greetings: Upload third-party professional greetings to use as auto attendant greetings.

Other Features

• Cell Phone integration: Forward calls to cell phones and use PBX functions from cell phones.
• Softphone Support: Compatible with the popular Counterpath Softphones.
• Follow Me: Calls can be forwarded to multiple numbers that will ring in a designated sequence.
• Unified Inbox: Access and manage all messages (voice, fax and email) from your existing email inbox.
• Music on Hold: Plays music/message for callers when they are on hold.
• Call Flip: Seamlessly transfer your calls to a cell phone to take a conversation on-the-go.